Door Step Doctor Private Limited is a technology-based digital directory and platform service provider company. Our website only provides a facility to connect patients with independently practicing registered medical practitioners (doctors).

1.   Nature of the Platform
1.   We do not provide any medical advice, diagnosis, prescription, or treatment services.
2.   We do not operate any hospital, clinic, diagnostic center, or medical institution.
3.   Our role is limited to displaying information and facilitating direct contact between patients and doctors.
4.   The platform provides only a technical facility and does not interfere directly or indirectly in any treatment process, medical decision, or treatment outcome.

2.   Independence of Doctors
1.   Each doctor listed on our website is an independent medical practitioner.
2.   There is no employer-employee, partnership, agency, or joint venture relationship between the platform and the doctors.
3.   Each doctor is fully responsible for their professional duties, ethics, and legal obligations.

3.   Medical Liability
1.   The platform is not responsible for any advice, treatment, home visit, fees, medical decisions, or treatment outcomes provided by the doctors.
2.   Any medical negligence, treatment delay, misdiagnosis, complications, harm, or disputes are the sole responsibility of the respective doctor.
3.   Patients must verify the doctor’s qualifications, registration, and suitability before availing any service.
4.   The platform is not responsible for doctor unavailability, delays, service cancellations, or failure to reach.

4.   Fees & Payments
1.   Any fees charged by the doctor are determined entirely by the doctor.
2.   The platform does not collect any medical, consultation, or treatment fees from patients.
3.   The platform is not responsible for any financial transactions between the doctor and patient.

5.   Phone / Digital Contact and Tele-Consultation
The phone numbers or contact details displayed on the platform are only for establishing direct contact between the patient and doctor. The platform does not provide any tele-consultation, online advice, or remote medical service and makes no such claims.

6.   Accuracy of Information
1.   Information provided by doctors (photos, education, experience, timings, fees, contact details, etc.) is provided by the respective doctor.
2.   The platform does not guarantee the completeness, accuracy, or updated status of the information, directly or indirectly.

7.   Disclaimer for User-Provided Information
The platform is not responsible for any errors, damages, delays, misunderstandings, difficulties in treatment, or negative outcomes arising from incorrect, incomplete, misleading, or partial information provided by patients or users. Full responsibility lies with the respective patient or user.

8.   Emergency Situations
This website is not for use in emergency medical situations. In life-threatening emergencies, please contact the nearest hospital or emergency service immediately.

9.   Data & Privacy
1.   Information collected during website use is secured according to the privacy policy.
2.   The platform does not interfere in any private conversations or treatment details between patients and doctors.

10.   Listing & Annual Platform Fee
1.   The amount charged for doctor profiles displayed on the platform is the “Annual Digital Profile Hosting & Technology Platform Visibility Fee.”
2.   This fee is only for technical facilitation and digital profile hosting.
3.   This fee does not imply any recommendation, endorsement, or quality guarantee.
4.   The platform reserves the right to suspend or delist any doctor without prior notice for regulatory or ethical reasons.
5.   Currently, the platform does not charge any listing or annual fee from doctors; however, the platform reserves the right to change this policy in the future.

11.   Advertisement
1.   Hospital/clinic advertisements displayed on the platform are based on information provided by the respective party.
2.   The platform is not responsible for any treatment guarantee, 100% success, or miraculous claims.
3.   Advertisements should not be considered as platform recommendations.

12.   Limitation of Liability
To the extent permitted by law, Door Step Doctor Private Limited will not be liable for any direct, indirect, incidental, special, or punitive damages arising from website use, doctor contact, or medical service.

13.   Force Majeure
The platform is not responsible for delays, interruptions, or temporary suspension of services due to natural disasters, pandemics, war, government orders, network failure, power supply disruption, technical faults, or any other uncontrollable circumstances.

14.   Jurisdiction
All disputes arising from the use of this website will be subject to the jurisdiction of Surat, Gujarat only.

15.   Acceptance of Terms
By using the website, the user agrees to all the above terms and disclaimers.


Last Updated: [25th February, 2026]
Door Step Doctor Private Limited
Technology Platform & Digital Directory Service

Door Step Doctor Private Limited ("we", "our", "us") fully respects your privacy and is committed to protecting your personal information. This privacy policy explains how we collect, use, store, and safeguard your information when you use our website or services. By using this website, it is assumed that you have read, understood, and accepted all the terms and conditions of this privacy policy.

1.   Information We Collect
We may collect the following types of information:
1.   Name, mobile number, email address
2.   City, location, and service-related requirements
3.   Technical information such as IP address, browser type, device information, cookies, and log files

2.   How We Use Your Information
Your information is used solely for the following purposes:
1.   To facilitate direct contact between patients and doctors
2.   To improve platform functionality and user experience
3.   To provide service-related notifications and updates
4.   For internal records and compliance with legal obligations

3.   Clarification on Medical Information Collection
We do not collect any medical history, prescriptions, diagnostic reports, treatment details, or clinical data. The platform only facilitates contact between patients and independent doctors.

4.   Information Sharing
We do not sell, rent, or trade any user information.
Information may only be shared in the following circumstances:
1.   To facilitate patient-doctor contact
2.   To comply with legal obligations for government authorities, law enforcement agencies, or judicial authorities

5.   Data Security
We implement appropriate technical and administrative security measures to protect your personal information. However, 100% security cannot be guaranteed on internet-based systems; therefore, no full guarantee is provided against data leaks, hacking, or technical failures.

6.   Cookies Policy
Cookies and similar technologies may be used to enhance the website user experience. Users can manage or disable cookies through their browser settings.

7.   Third-Party Links
Our website may contain links to third-party websites or services. We do not accept any responsibility for their privacy policies or data practices.

8.   Data Retention Period
User personal information is retained only for the necessary duration and is not stored unnecessarily for extended periods unless required by law.

9.   User Rights
Under the Indian Digital Personal Data Protection Act, 2023, users may request to view, modify, or delete their personal information, which will be processed in accordance with applicable laws.

10.   Changes to the Policy
We reserve the right to amend or modify this privacy policy at any time. The updated policy will take effect as soon as it is published on the website.

11.   Contact & Grievance Redressal
For any questions, complaints, or requests related to privacy, please contact us via:
📧 Email: info@doorstepdoctor.in
📞 Helpline: 8511003339

Last Updated: 25th February, 2026

Door Step Doctor Private Limited
Technology Platform & Digital Directory Service

1.   Nature of the Platform
Door Step Doctor is a technology-based digital directory and platform that only facilitates direct contact between patients and independently practicing registered medical practitioners (doctors). The platform does not provide any type of medical service, consultation, diagnosis, prescription, treatment, or tele-consultation, nor does it claim to do so.

2.   User Responsibility
Before availing any service, patients must personally verify the doctor’s qualifications, registration, experience, and suitability to ensure full satisfaction. The platform will not be responsible for any medical outcome, treatment effect, cost, or decision.

3.   Doctor Responsibility
All doctors listed on the website are independent professionals. The platform is not responsible for their advice, diagnosis, treatment, conduct, availability, fees, delays, or quality of service.

4.   Clarification Regarding Emergency Services
This platform is not intended for any kind of emergency medical service. In life-threatening or urgent treatment situations, please immediately contact the nearest hospital or emergency service. The platform will not be responsible for any delays, damages, or outcomes in emergency situations.

5.   Phone Contact and Tele-Consultation Policy
Contact information provided by the platform is only for establishing direct communication between patients and doctors. The platform does not provide any tele-consultation, online advice, or remote medical services, nor does it claim to do so.

6.   Prohibited Use
Users must not:
1.   Misuse the contact information
2.   Post false, misleading, offensive, or harmful information
3.   Attempt unauthorized access, hacking, or data theft from the system

7.   Disclaimer Regarding Accuracy of Information
Doctor-related information displayed on the website is provided by the respective doctors. The platform does not guarantee the completeness, accuracy, or up-to-date status of the information in any form.

8.   Intellectual Property Rights
All content available on the website (logos, designs, text, graphics, code) is the property of Door Step Doctor Private Limited and cannot be copied, reused, or distributed without written permission.

9.   Suspension / Termination
In case of violation of rules, misuse, or legal risk, the platform reserves the right to suspend or terminate user access without any prior notice.

10.   Limitation of Liability
To the extent permitted by law, the platform shall not be liable for any direct, indirect, incidental, special, or punitive damages arising from the use of the website, contact with doctors, or medical services.

11.   User Indemnity
The user agrees to fully indemnify and hold the platform harmless from all legal claims, losses, expenses, and liabilities arising from their actions, information, usage, or violation of these terms.

12.   Force Majeure
The platform will not be responsible for any service disruption caused by natural disasters, pandemics, war, government orders, network failures, electricity interruptions, technical failures, or other uncontrollable circumstances.

13.   Governing Law and Jurisdiction
All these terms shall be governed by the laws of India, and all disputes shall be resolved exclusively within the jurisdiction of Surat, Gujarat.

Door Step Doctor Private Limited is a technology-based digital directory and platform service provider company that only facilitates direct contact between patients and independently practicing registered medical practitioners (doctors).

Currently, the platform does not collect any medical fees, consultation charges, booking fees, or service charges from patients. Therefore, generally, no refund is applicable.

1.   Refund Policy for Patients
1.   The platform does not accept any payment from patients, so no question of refund arises.
2.   Fees charged by doctors are entirely a direct transaction between the doctor and the patient, for which the platform is not responsible in any way.
3.   Any disputes regarding fees charged by doctors, advance payments, or service charges will be resolved directly between the patient and the doctor.

2.   Platform Fees for Doctors (if applicable in the future)
1.   Currently, the platform does not charge any listing fees, subscription fees, or annual fees from doctors.
2.   In the future, if any digital profile hosting fee, platform visibility fee, or technical service fee is applied, it will generally be Non-Refundable.
3.   Once paid, the amount will not be refunded under any circumstances, except if special written permission is granted by the company.

3.   Service Cancellation
1.   The platform only provides contact facilitation; therefore, in case a doctor’s home visit, appointment, or service is cancelled, no refund will be provided by the platform.
2.   All terms related to service cancellation will be mutually agreed upon between the doctor and the patient.

4.   Service Disruption Due to Technical Reasons
In case of temporary service disruption due to server downtime, network issues, technical failure, or any other reason, no monetary refund will be provided.

5.   Changes to Policy
The company reserves the full right to modify, update, or revise this refund policy at any time. The updated policy will become effective as soon as it is published on the website.

Contact Details:
For any questions or clarifications, please contact:
📧 Email: info@doorstepdoctor.in
📞 Helpline: 8511003339

Last Updated: 25th February, 2026

Door Step Doctor Private Limited
Technology Platform & Digital Directory Service